RETURNS & REFUND POLICY

We hope that you are happy with your purchases from Star Enterprize, however if this is not the case, we will refund any item you are unhappy with when you return it to us in a saleable condition.

• When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.
• Please note before making any purchase from this site that any refund can take up to 14 working days.
• Full refund will be given for the cost of the item, excluding postage & returns cost.
• Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting, as any missing parcel is your responsibility.
• Keep your certificate of postage safe as you will need this as your proof of return. Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited.

When returning items, please send to:

If in the unlikely event that your goods are damaged or faulty in any way, please contact us within 48 hours of receiving the goods (info@starenterprize.co.uk). We will aim to sort this problem as soon as possible, but if a refund is required you must have your certificate of posting for your delivery charge to be refunded.